GENERAL HELP

How do I sign up for an account?

You can sign up for an account one of two ways:

  1. From the 7-day trial button at the top of the home page.
  2. From our store page that lists all our products

Because an actual server is being created you will need to wait about three minutes before accessing your account to download your credentials from the VPN tab.

What is the process to access the server after I sign up?

After you complete the sign up process, you will have to wait a few minutes for the server to be created. 

Then, you can go to your ACCOUNT page and click on the VPN tab to see your server information.

In the VPN tab there will be a button to download your server credentials to use in any OPEN VPN client.

You can also create new users, restart, rebuild and relocate your servers from that tab.

Where are the FAQs (Frequently Asked Questions?)

You can find those here

DEVICE HELP

How do I use the server on Apple iOS devices?
How do I use the server on my Android device
How do I use the server on my Windows 10 device?
How do I use the server on my Mac?

Our instructions for this is not fully complete yet. But we do have a short write up here.

How do I use the server on my Linux desktop or laptop?
How do I use the server on my router?

Each router will have a different method for using OPENVPN.  We will be creating documentation for the most popular routers soon.

Would you like to contribute to this documentation for your router?  If so, send us a note via our contact form!  If we use your documentation we will include credit and a link back to your website.

MISC INFORMATION

Private IP Blocks and Conflicts

Our VPN servers assign your device an IP address from the range 10.8.0.0/24.

If your device already uses an IP address in this range, it will conflict with the VPN.  If this happens, open up a support ticket and we'll see if its possible to change the range on your server.

Using Port 443

If you have a particularly difficult network to work around, you can try using port 443 when purchasing your server.  Port 443 is where secure web browsing traffic travel so most networks have it open and available. 

However, you need to also use the TCP protocol instead of the UDP protocol.

Using TCP is slower than UDP so you really only want to do try this if you have no other choice.

TCP or UDP?

You will notice that when you sign up for our service you have the option to specify something called a "protocol".  You have two options - TCP and UDP.  The default is UDP because it's faster.  But some networks block most UDP traffic. In that case you can fall back to TCP.

PRIVACY AND LOGS

How do you count traffic on the server if you don't have logs enabled?

We install vnStat which  keeps a log of hourly, daily and monthly network traffic network interfaces but it is not a packet sniffer. The traffic information is analyzed from the proc filesystem. That way vnStat can be used even without root permissions.

Tell us about the logs you keep

We would like to be clear about this: We do not collect and aggregate the logs from your servers. The OPENVPN software can create logs but we have turned those off. There are no web servers running so there are no logs to be worried about there.

Basically we keep just the information necessary to run the business and collect payments for our services and most of that comes from this website, not from your servers.

Take a look at our privacy policy for more info!

Need More Help?

If you have a subscription with us, you can open a support ticket now